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No doubt you have questions as to how TeleCenter works. Here is a list of a few of our most frequently asked questions which we hope will help address some of your questions. If you still have questions after reviewing this list and our detailed web site, please call a COA Network Customer Care Associate at (800) 454-5930 or try our Live Chat tool during regular business hours Q: How much does TeleCenter cost and what is included? Q: What makes your service better than your competition? Q: Do I need to set up a special phone line or equipment in my office or home to use TeleCenter? Q: I have a VOIP phone line, is TeleCenter compatible with VOIP (Voice Over Internet Protocol)? Q: Can you provide a local phone number instead of a Toll-Free number? Q: Can I transfer an existing Toll-Free number to TeleCenter? Q: TeleCenter does so much and I really don’t need all of the functionality TeleCenter provides. Can I only purchase certain features? Q: What areas can people call my Toll-Free TeleCenter from? And how much does it cost to call from different areas? Q: I live outside of the US and Canada, can I still take advantage of TeleCenter?   Q: How much does TeleCenter cost and what is included? A:TeleCenter is PACKED with Features and is available for one simple Flat Rate monthly fee. For a complete list of the 35 Plus Included Features of TeleCenter please click here on Included Features. Details of our inexpensive monthly fee can be found by clicking here on Pricing. Back To Top Q: What makes your service better than your competition? A: We do feel that we have rightfully earned a spot as an Industry Leader. We are one of the oldest Unified Messaging services in the US. Here are just a few highlights as to what our customers say that makes us stand out above our competition: Time and Stability, serving clients worldwide since 1992 Flat Rate Pricing UNLIMITED Inbound Minutes 35 PLUS Included Features FREE Monthly Service through TeleFriend – 5 referrals and it is FREE Customer Service – We Truly Care Back To Top Q: Do I need to set up a special phone line or equipment in my office or home to use TeleCenter? A: No. Your TeleCenter™ service is hosted on our network and works for you 24/7 without the installation of additional lines or disruption to your existing phone service. When a call is placed to your number, our system answers the call and plays your personal greeting. Based on your personal configurations callers will be prompted accordingly as to how to move through the system. Enabling Call Forwarding on a Main Greeting or Virtual PBX Extension will allow prospects to connect directly to you at any phone/location according to your schedule and settings. If callers elect to leave you a voicemail or fax, we store the message in your secure Inbox and you can retrieve the messages via e-mail, phone or online at your convenience. Enabling Message Notification™ will inform you when you receive new voicemail messages or faxes by phone and/or e-mail. Back To Top Q: I have a VOIP phone line, is TeleCenter compatible with VOIP (Voice Over Internet Protocol)? A: Yes. TeleCenter works with a VOIP in the same manner as a traditional phone line or cell phone. It sees a VOIP number as just another phone number. In fact TeleCenter can actually enhance the value of having a VOIP line. How? Currently MOST VOIP service providers are unable to handle and deliver Fax transmissions. Those that do handle fax transmissions do so intermittently. TeleCenter’s Virtual Fax Feature can handle all of your incoming Fax needs eliminating this drawback of a VOIP phone line. Back To Top Q: Can you provide a local phone number instead of a Toll-Free number? A: We are working on providing local numbers, until then we suggest establishing a Toll-Free number for your business. Back To Top Q: Can I transfer an existing Toll-Free number to TeleCenter? A: Yes. To do this you will first need to sign up for a TeleCenter number (Click Here). Second you will need to call our Customer Care department at 800-454-5930 and request a transfer. This request will require a $35 fee and will take 7-10 days to process. In the meantime your TeleCenter will be up and running and you can forward your current Toll-Free number to your TeleCenter number while you await the completion of the transfer. Back To Top Q: TeleCenter does so much and I really don’t need all of the functionality TeleCenter provides. Can I only purchase certain features? A: We do not sell TeleCenter with only certain features, it comes fully loaded! Use only what you need. We designed TeleCenter to provide a wide range of benefits. Some of these uses are as a Presentation Line, Voicemail, Unified Messaging, Virtual PBX, Faxing and more.  We are confident that TeleCenter will be able to do any one thing you need right now very well and will adapt to your future needs when they arise. Back To Top Q: What areas can people call my Toll-Free TeleCenter from? And how much does it cost to call from different areas? A: Calls to your Toll-Free TeleCenter system can be made from the United States, US Territories and even Canada. All incoming minutes are included regardless of where the call originated from! One Number - One Rate! Back To Top Q: I live outside of the US and Canada, can I still take advantage of TeleCenter? A: Yes. TeleCenter will allow you to have a presence in the United States and Canada. Since TeleCenter allows you to access message online you will not need to incur long distance charges to access your system for message retrieval. Soon the Call Forwarding features of TeleCenter will allow you to transfer calls made to your Toll-Free number to any phone number in the world! Back To Top Privacy policy | Terms Of Site Use