If
making sure you are available to your existing or potential customers is a
concern for you, stop worrying! Our Live Call Forwarding feature will track you
down at home, in the office, on a cell phone or any other pre-designated phone
number to let you know that someone wants to speak with you. To do this, your
caller only needs to have ONE number, your TeleCenter number!
This
type of service is known by most phone service providers as Find Me/Follow Me.
While callers are on hold listening to music or your personalized message this
feature locates you and delivers the call to you.
How
does it work?
Live
Call Forwarding will forward calls to up to
5 different phone numbers simultaneously or in a specific order of your
preference! These calls can ring directly to your forwarded number or
TeleCenter can announce the name of the caller and let you choose to accept the
call, transfer the caller to voicemail or record a message to be played to them
prior to sending them to your voicemail. Once you accept the call, you can even
forward the caller to another phone number altogether (see
Live Call Transfer).
A
classic example of how beneficial the Live Call Forwarding feature with
multiple number dialing options can be is this; how often have you been waiting
on an important phone call and perhaps you suddenly need to leave the office
quickly? Or you just can’t sit around and wait for that call to come in. In
either scenario your calls can continue to be connected to you no matter where
you go throughout the day.
Live
Call Forwarding even allows for you to enter a main number and an extension
number for calls to be forwarded to! With this functionality you can be staying
at a Hotel or visiting another facility with office or room extensions and
TeleCenter is smart enough to dial the number and, when connected, then dial
the extension number of your room in order to connect you!
Numerous
Scheduling Options -
You can even configure the days and times of day that you want to be available
so you won’t get caught off guard.
Being available to your callers is better customer service, and at the same
time, you can screen your calls enabling you to send time wasters to voicemail.
The scheduling for all of this can be done in real-time through the
Web Center online management system.
Live
Call Forwarding gives true meaning to the concept of One Number!
*Per
Minute Charge is in effect for outbound dialing.
Click
on the image to enlarge
