With the Detailed Call Reports Feature you will have 24/7, real time access to all of your call reports online. Each Report is available in a ‘Printable View’, an ‘Excel’ file or a ‘Microsoft Word’ document.

 

How does this benefit me?

 

This will allow you to measure the effectiveness of your advertising, as well as the response rate you are getting from different extensions.

 

Currently four types of Reports are available giving you additional ability to search within specific date parameters:

• Today’s Calls – A Quick Glance at all calls for Today. Provides Today’s Date, Time, Caller ID, Duration (in seconds) and Call Type fields.
• Calls by Date Range – Allows you to search for all calls within specific date ranges picked by you. Provides Date, Time, Caller ID, Duration (in seconds) and Call Type fields.
• Call Statistics – Gives you very detailed specifics on ALL calls into the system based on the specific date ranges you pick. Details are provided for both the main greeting and all extensions. Provides Extension Description, Calls, Voicemails, Hang-ups, Call Forwards, Faxes, FOD (Fax on Demand) and Duration (average) fields.
• Call Detail – Provides Date, Time, Caller ID, Duration and Extension # fields of every call!

No doubt these Detailed Call Reports will give you a great advantage in managing your business needs both from an advertising perspective as well as managing which extensions are most affective!

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