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The
Question and Answer feature allows you to record multiple questions, each
followed by a beep in order to record an answer from the caller. This feature
can be set up on any of your Extension Mailboxes and is great for 24/7
automated order taking and surveys.
How
does it work?
Here
is an example of how this would work:
The
caller has realized he is calling after hours but is ready to make an order for
the Silver Nugget product from ABC International; he/she presses extension 300
for After Hours Ordering:
“Even
though we are closed for the day we wish to accommodate your order request. To
get your order processed first thing on our next business day please answer the
following questions. After answering each question dial the pound key to
continue on to the next question.”
First question -
“What is your name? Please enter the pound key to continue on to the next
question when finished.” The caller will then hear a beep, respond to
your question and then dial the pound key to continue on to the next question.
Second question -
“What is your account number with us that is to be billed for this order?
Please press the pound key to continue on to the next question when finished.”
Third question -
“Will this Order ship to your address associated with your account? If no
please provide the shipping address for this order? Please press the pound key
to continue on to the next question when finished.”
Fourth question -
“Please tells us what you would like to order. Very clearly give the Item #
first, then the Item Description and finally how many of that Item you want.
Please press the pound key to continue on to the next question when finished.”
Fifth question -
“Would you like us to call you to confirm this order before processing it? If
so please provide the preferred phone number to contact you at. Please press
the pound key to continue on to the next question when finished.”
There
is no limit to the number of questions you can ask.
Call
our Demo line and leave your answers to these questions! Don’t worry; we won’t
check messages on this demo line so you won’t be getting any strange follow up
calls!
Dial
our Question and Answer Demo Line: 1-800-701-5541 and enter Extension 100
Benefits:
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Get all of the information you need from the caller to complete the order or
information request.
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Never loose an order because the office is closed; get the sale while it is
hot!
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Eliminate the need to call people back just for their details.
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Callers
are impressed with the sophistication of your company. There are many uses for
this type of extension; automatic ordering, surveys, lead qualification and
more!
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